Shipping Policy

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Effective Date: 02/26/2026
Website: https://icandi.ai
Business: TKB Creatives, LLC d/b/a iCandi Designz

Thank you for shopping with us. Below you’ll find important information about how we process and ship orders.

 

1. Order Processing Time

All orders are processed within:

• 3–7 business days for physical products
• 5–14 business days for custom items

Processing times may vary during:

• Holidays
• High-volume periods
• Promotional sales
• Custom design projects

You will receive a confirmation email once your order has shipped.

 

2. Digital Products

Digital products are delivered electronically.

• Delivery is typically immediate after payment confirmation.
• No physical item will be shipped for digital purchases.
• Please ensure your email address is entered correctly.

If you do not receive your digital file, contact us at:
info@icandi.ai

 

3. Shipping Rates & Delivery Times

We offer free standard shipping on all orders within the United States.

We currently ship to U.S. addresses only.

Estimated delivery times:

• Domestic (U.S.): 3–10 business days after shipment
Delivery times are estimates and not guaranteed.

 

4. Shipping Delays

We are not responsible for delays caused by:

• Carrier issues (USPS, UPS, FedEx, etc.)
• Weather
• Incorrect shipping addresses
• Lost or stolen packages marked as delivered

Once a package is handed to the carrier, shipping responsibility transfers to the carrier.

 

5. Incorrect Address Policy

Customers are responsible for entering the correct shipping address.

If an incorrect address is provided:

• We are not responsible for lost packages
• Reshipping fees may apply

Please double-check your information before completing your order.

 

6. Lost or Stolen Packages

If tracking shows “Delivered” but you have not received your package:

• Contact the carrier first
• File a claim directly with the carrier

We are not liable for packages confirmed delivered by the shipping provider.

 

7. Damaged Items

If your physical item arrives damaged:

• Contact us within 30 days of delivery
• Include photos of the damaged item and packaging

After review, we will send a replacement or issue a refund.

 

8. Contact

For shipping questions, please contact:

TKB Creatives, LLC d/b/a iCandi Designz
Website: https://icandi.ai
Email: info@icandi.ai