Refund Policy

Effective Date: 02/26/2026

 

Digital Products & eGift Cards

Due to the digital nature of our products:

• Digital products and eGift cards are non-refundable once delivered.
• Contact us at info@icandi.ai if you have any trouble receiving your eGift card.

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Physical Products

Physical products are made to order, so we do not accept returns or exchanges for change of mind, incorrect size or color selection, or incorrect shipping addresses.

If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery at info@icandi.ai with your order number and clear photos of the issue. After review, we will send a replacement or issue a refund.

 

Custom Design Services

• Payments are non-refundable once work begins.
• If an error is made by us, we will correct it.

 

Chargebacks

Filing a fraudulent chargeback after receiving goods or services may result in:

• Cancellation of future orders
• Account suspension
• Legal recovery efforts

 

Exceptions

Refunds may be granted only at our sole discretion.